How Can We Help Today?
Whether you have questions about massage chairs, saunas, or your recent order, our team is ready to assist.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not the right fit, please contact our team and we will walk you through the return or exchange process for your massage chair, sauna, or other wellness product.
Can I exchange my product for a different model?
Yes, exchanges are available for eligible items. Reach out to our support team with your order details and the model you are interested in, and we will help coordinate the swap.
How do I choose between different massage chair models?
Each massage chair offers different features such as zero-gravity positioning, heat therapy, and body scanning technology. Contact us and our team can help match you with the right chair based on your preferences and space requirements.
Do your infrared saunas require special installation?
Most of our infrared saunas are designed for straightforward at-home assembly with standard electrical outlets. For larger cabin-style models, we recommend consulting an electrician to ensure proper setup and ventilation.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
Our wellness specialists aim to answer every inquiry within one business day.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption.
Thoughtfully Curated
Every massage chair, sauna, and recovery product is selected for quality craftsmanship and lasting performance.
Hassle-Free Returns
Owned and operated by Vitalize One, we stand behind every purchase with a straightforward return process.
